Gone Missing? Tracking that expensive lost shipment
- by Susan Halas
This package made it to Shanghai and back - insufficient address.
Just to cover all the bases I thought I’d call the cops down there and see if they’ll send someone out to confirm that somebody at that end actually got it. The Louisiana postal station was slow to respond, but the Jefferson County Sheriff’s department was speed personified.
At the Sheriff’s office a deputy answered on the first ring. He transferred me to a dispatch lady. She sent an officer out to the house and then called me back in Hawaii in less than a half an hour to say that the person they spoke with had no recollection of such a delivery.
The customer still had friends in her old neighborhood. She got one of them out to go there in person and also check. The person who answered the door had no memory of the package.
Meanwhile back in Honolulu the customer service rep reviewed the file and mentioned that postal reps have access to tracking computer screens the customer can not see. He pointed out that any package with an insured value of more than $200 requires a signature and that this transaction though marked as delivered had no signature.
He also noted that the name that showed on the tracking receipt was not the name of a person who received the parcel; it was the name of the mailman. The Honolulu rep learned this interesting information though the Louisiana office which though it did not answer the phone did reply to his email.
By this time the Hawaii end was thinking things were a little odd down south: five people from Hawaii could not reach a live person in Louisiana and the insurance receipt for a high value item was unsigned. My postmaster insisted I file an insurance claim and provided the proof that the receipt was unsigned. She also initiated an internal investigation.
Somewhere along the line they also suggested I contact the postal inspector.
At this office the phone is answered by a recording which begins….”You have reached a federal law enforcement agency…press 1 to report a bomb threat………;" it goes on to give a list of equally scary options. Here I also reached a live person rapidly, though he declined to give his name or exact location (“We’re in the mountains”).
I learned from our conversation that this office can help you if you suspect theft or fraud, but it’s not the place to go for help in getting something back that was inadvertently sent to the wrong place.
Au contraire, if you send something to the wrong place by mistake I was told it is viewed as unsolicited, i.e. junk mail and whoever gets it can do anything they want with it including throw it away or “forget” that it ever came.
Trying to track down that package was stressful and time consuming. It was an expensive education and I definitely learned a thing or two from the experience.
I learned that a so “verified” address is not always really verified. I learned people do make mistakes. I learned that for high value items I want to spend a little extra time making sure the shipping information is correct. I also want to spend a little extra money to be sure that the parcel is delivered to and signed for by the actual person whose name is on the label and that I can prove it with a signed receipt.
I also got a new look at the people behind the scenes at the post office. In this situation I have only good things to say about them.
My customer and I have now spent over a month exploring all the possible ways to find the parcel and get it back.
Il Ponte, Sep. 24-25: HAMILTON, Sir William - Campi Phlegraei. Napoli: 1779. € 50,000 - 80,000
Il Ponte, Sep. 24-25: KIRCHER, Athanasius - Turris Babel. Amsterdam: 1679. € 3,000 - 5,000
Il Ponte, Sep. 24-25: EDWARDS, George.London - Gleanings of Natural History. Londra: 1758-1764. € 7,000 - 10,000
Il Ponte, Sep. 24-25: HEVELIUS, Johannes - Cometographia. Danzica: 1668. € 20,000 - 30,000
Il Ponte, Sep. 24-25: KUPKA, Frantisek - Quatre histoires de blanc et noir. Parigi: 1926. € 10,000 - 15,000
Old World Auctions (Sept 11): Lot 732. Early Announcement of Continental Congress' Declaration of Independence (1776) Est. $12,000 - $15,000
Old World Auctions (Sept 11): Lot 361. One of Ortelius' Most Decorative Maps in Full Contemporary Color (1585) Est. $9,500 - $12,000
Old World Auctions (Sept 11): Lot 55. Early Edition of One of the Most Important 16th Century Maps of the New World (1545) Est. $6,000 - $7,500
Old World Auctions (Sept 11): Lot 27. Fascinating Japanese Satirical Map of the World Published After WWI (1924) Est. $2,750 - $3,500
Old World Auctions (Sept 11): Lot 637. Complete Example of De Bry's Petits Voyages, Part VIII (1606) Est. $4,750 - $5,500
Old World Auctions (Sept 11): Lot 50. Extremely Rare Uncut Sheet from Sylvanus's 1511 Edition of Ptolemy's Geographia (1511) Est. $2,000 - $2,300
Old World Auctions (Sept 11): Lot 399. One of the Most Desired Maps of Ireland by John Speed (1610) Est. $2,750 - $3,500
Old World Auctions (Sept 11): Lot 689. Pictorial Map of Melbourne in the Style of MacDonald Gill (1934) Est. $900 - $1,100
Old World Auctions (Sept 11): Lot 652. Blaeu's Carte-a-Figures Map of Africa in Full Contemporary Color (1663) Est. $3,000 - $3,750
Old World Auctions (Sept 11): Lot 729. Hand-Colored Image of David Handing the Letter to Uriah (1518) Est. $1,000 - $1,300
Old World Auctions (Sept 11): Lot 533. Eight-Volume Set Recounting Travels of Anacharsis in Greece (1789) Est. $800 - $950
Dominic Winter Auctioneers September 11 Printed Books, Maps & Manuscripts, The Polydore Vergil bound for Queen Mary I
Dominic Winter, Sep. 11: Exquemelin (Alexandre Olivier). The History of the Bucaniers of America..., 4 parts in one, 3rd edition, 1704. £1,000-1,500
Dominic Winter, Sep. 11: Greenough (George Bellos). A Physical and Geological Map of England & Wales..., Geological Society, July 1865. £5,000-8,000
Dominic Winter, Sep. 11: Illuminated Psalter. Manuscript Psalter with Calendar, Flanders or North-East France, late 13th century. £7,000-10,000
Dominic Winter Auctioneers September 11 Printed Books, Maps & Manuscripts, The Polydore Vergil bound for Queen Mary I
Dominic Winter, Sep. 11: Book of Hours. Illuminated manuscript on vellum, Use of Rome, in Latin, Florence, c. 1470s. £3,000-5,000
Dominic Winter, Sep. 11: Henry VIII (King of England). Assertio septem sacramentorum adversus Martinum Lutherum, Antwerp: Michiel Hillen, 1522. £3,000-5,000
Dominic Winter, Sep. 11: Binding for Queen Mary I of England and Ireland. Polydori Vergilii Urbinatis Anglicae..., 1555. £20,000-30,000
Dominic Winter Auctioneers September 11 Printed Books, Maps & Manuscripts, The Polydore Vergil bound for Queen Mary I
Dominic Winter, Sep. 11: Llwyd (Humphrey). The Breviary of Britayne..., 1st edition in English, 1573. William Lambarde's copy. £2,000-3,000
Dominic Winter, Sep. 11: Embroidered Binding. The Whole Book of Psalmes..., Imprinted for the Company of Stationers, 1634. £700-1,000
Dominic Winter, Sep. 11: Astronomy Manuscript. [Shakerley, Jeremy (1626-c.1655). Tabulae Britannicae, the British tables…], late 17th c. £1,000-1,500
Dominic Winter Auctioneers September 11 Printed Books, Maps & Manuscripts, The Polydore Vergil bound for Queen Mary I
Dominic Winter, Sep. 11: Vellucent Art Nouveau Binding [Book of Common Prayer] by Herbert Granville Fell, 1900. £1,000-1,500
Dominic Winter, Sep. 11: Palladio (Andrea). The Architecture of A. Palladio; in Four Books, 2nd edition, 1721. £2,000-3,000
Sotheby’s 10 September 2024 The Shem Tov Bible
Koller Auctions Books & Autographs 18 September 2024
Koller, Sep. 18: Cowper, William. Anatomia corporum humanorum ab excellentissimis… Utrecht, 1750. CHF 25,000 to 40,000
Koller, Sep. 18: Bell, Thomas. A Monograph of the Testudinata. London [1836-1842]. CHF 20,000 to 30,000.
Koller, Sep. 18: Gould, John. A monograph of the Trochilidae, or family of humming-birds [and] Supplement completed after the authors death…, London [1849-]1861 and [1880-]1887. CHF 50,000 to 80,000.
Koller Auctions Books & Autographs 18 September 2024
Koller, Sep. 18: Gould, John. The birds of New Guinea and the adjacent Papuan Islands, including many new species recently discovered in Australia. CHF 50,000 to 80,000.
Koller, Sep. 18: Levaillant, François. Histoire naturelle des oiseaux de paradis et des rolliers, suivie de celle des toucans et des barbus. Paris [1801-]1806. CHF 40,000 to 60,000.
Koller, Sep. 18: Pfinzing, Melchior. Die geverlicheiten und einsteils der geschichten des loblichen streytparen…, Nürnberg, 1517. CHF 40,000 to 60,000.