The Great Homosassa Hassle: or A Trip Through the Wonder World of USPS Insurance Claims Adjustment
- by Frank Bequaert
Filing a postal claim is not always as easy as it appears.
By Frank Bequaert
My wife Lucia and I run an antiquarian book business in Fitzwilliam New Hampshire. Our shop is a quarter mile from the Post Office which makes it convenient for mailing packages for our internet business. Our local Postmaster is always helpful and has endless patience in dealing with both our problems and the idiosyncrasies of the U. S. Postal System. For 17 years all went well until last January.
We sell books on a number of internet services including Alibris. If Alibris receives an order from overseas for one of our books, we ship the book to their facility in Sparks Nevada. They then ship the book to the customer. This system is nice for the bookseller as it eliminates the need to request extra postage or cancel a sale because a service has not collected sufficient overseas postage from a customer. Even though Alibris provides postpaid labels for shipping books to Sparks, if a book is worth more than $100., we usually insure it and eat the cost of postage and insurance. Hence this tale.
At the end of January 2007, Alibris ordered 2 of our books worth over $200. each for shipment to Sparks. We put both the books in the same box and shipped them off. We insured the package for $200. Several weeks later, Alibris returned one of the books to us stating that the book condition was "not as described". They also cancelled the order for the other book stating that they had "not received the book". When the returned book arrived in Fitzwilliam it was badly damaged and appeared to have been mauled by a major piece of Post Office equipment. We figure that when the package got chewed up, one book got lost and the damaged book and the remains of the package made it to Alibris. The insurance form on the package was apparently lost as it had not been scanned after it left Fitzwilliam.
Assuming that we had a straightforward damage claim, we filed a claim for $200. for the damaged book with our Postmaster. She duly shipped off the paperwork to the Claims Office. Unfortunately, that claim got lost in the mail so we had to refile the claim two months later.
The second time the claim was sent in it was processed and rejected. We were told that the proper procedure is for the recipient of a damaged item to take that item and the damaged package to their local Post Office where it can be inspected. However, if the recipient does mail the damaged article back to the sender, it has to be sent via U. S. Mail. If it is sent by another carrier (e.g. UPS) the Postal Service can claim that the article could have been damaged by that carrier. Alibris sent the book back via UPS.
Gros & Delettrez, 7 November: APRES DE MANNEVILLETTE Le Neptune Oriental
Gros & Delettrez, 7 November: CASSAS Eaux fortes de la Sicile et quelques vues d’Espagne
Gros & Delettrez, 7 November: CASSINI DE THURY Carte générale et particulière de la France.
Gros & Delettrez, 7 November: JOUY; GARNERAY Vues des côtes de France dans l'Océan et dans la Méditerranée
Gros & Delettrez, 7 November: LA PÉROUSE Voyage autour du monde
Gros & Delettrez, 7 November: LE GENTIL DE LA GALAISIERE Voyage dans les Mers de l’Inde
Gros & Delettrez, 7 November: LICENT Hoang Ho, Pai Ho, Loan Ho, Leao Ho. Itinéraires suivis dans le bassin du golfe du Pei Tcheuly
Gros & Delettrez, 7 November: FRENCH SCHOOL FROM THE 19th CENTURY Panorama d’Athènes
Gros & Delettrez, 7 November: PEETERS Description des principales villes, havres et isles du golfe de Venise
Gros & Delettrez, 7 November: PÉRON; FREYCINET Voyage de découverte aux terres australes
Gros & Delettrez, 7 November: STACKELBERG La Grèce : vues pittoresques et topographiques.
Gros & Delettrez, 7 November: VALENTINER Atlas des Sonnensystems.
Forum Auctions Online Sale: The Detective Fiction Collection of John Cooper Ending 7th November, 2024
Forum, Nov. 7: Christie (Agatha). The Thirteen Problems, first edition, The Crime Club, 1932. £15,000 to £20,000.
Forum, Nov. 7: Christie (Agatha). Dumb Witness, first edition, 1937. £3,000 to £4,000.
Forum, Nov. 7: Christie (Agatha). Cards on the Table, first edition, The Crime Club, 1936. £2,000 to £3,000.
Forum, Nov. 7: [Carr (John Dickson)], "Carter Dickson" and John Rhode. Drop to his Death, first edition, Heinemann, [1939]. £600 to £800.
Forum, Nov. 7: Berkeley (Anthony). Jumping Jenny, first edition, Hodder and Stoughton, 1933. £800 to £1,200.
Forum Auctions Online Sale: The Detective Fiction Collection of John Cooper Ending 7th November, 2024
Forum, Nov. 7: Marsh (Ngaio). Overture to Death, first edition, The Crime Club, 1939. £600 to £800.
Forum, Nov. 7: [Day-Lewis (Cecil)] "Nicholas Blake". The Beast Must Die, first edition, 1938. £750 to £1,000.
Forum, Nov. 7: Brand (Christianna). Green for Danger, first edition, signed presentation inscription from the author, John Lane the Bodley Head, 1945. £600 to £800.
Forum, Nov. 7: Christie (Agatha). Murder is Easy, first edition, signed by the author, 1939. £3,000 to £4,000.
Forum, Nov. 7: Sayers (Dorothy L.) Lord Peter Views the Body, first edition, Gollancz, 1928. £6,000 to £8,000.
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RareBookBuyer.com We Buy Librairies & Rare Books Nationwide ABAA Dealer
RareBookBuyer.com Specialized in Purchasing Institutional Collections & Deacccessioned Books
RareBookBuyer.com We Buy Librairies & Rare Books Nationwide ABAA Dealer
RareBookBuyer.com Specialized in Purchasing Institutional Collections & Deacccessioned Books
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Sotheby's Fine Books, Manuscripts & More Available for Immediate Purchase
Sotheby’s: J.R.R. Tolkien. The Lord of the Rings Trilogy. 11,135 USD
Sotheby’s: Edgar Allan Poe. The Raven and Other Poems, 1845. 33,000 USD
Sotheby’s: Leo Tolstoy, Clara Bow. War and Peace, 1886. 22,500 USD
Sotheby’s: Sir Arthur Conan Doyle. Adventures of Sherlock Holmes, 1902. 7,500 USD
Sotheby’s: F. Scott Fitzgerald. This Side of Paradise, The Great Gatsby, and Others, 1920-1941. 24,180 USD
Freeman’s | Hindman Fine Printed Books and Manuscripts, Including Americana November 14
Freeman’s | Hindman, Nov. 14: LEROUX, Gaston. The Phantom of the Opera. FIRST AM. ED, FIRST ISSUE IN THE VERY RARE DUST JACKET. 1911. $6,000 – 8,000.
Freeman’s | Hindman, Nov. 14: GOULD, John. A Monograph of the Trochilidae...Humming-Birds. L., [1849-] 1861. $60,000 – 80,000.
Freeman’s | Hindman, Nov. 14: A COMPLETE RUN of Limited Editions Club publications, v.p. [mostly New York], 1929-2010. $50,000 – 60,000.
Freeman’s | Hindman, Nov. 14: ORWELL, George. Nineteen Eighty-Four. Lon., 1949. FIRST EDITION IN A VERY FINE DUST JACKET. $6,000 – 8,000.
Freeman’s | Hindman, Nov. 14: GOULD. A Monograph of the Ramphastidae...Toucans. L., [1852-] 54. SECOND ED. $35,000 – 45,000.
Freeman’s | Hindman, Nov. 14:The Federalist. NY, 1788. FIRST EDITION, THICK PAPER COPY. $60,000 – 80,000.
Freeman’s | Hindman, Nov. 14: SELBY. Plates to Selby’s Illustrations of British Ornithology. Edin., [1833-] 34. $20,000 – 30,000.