Rare Book Monthly

Articles - September - 2007 Issue

Red Stars Over Abe: AbeBooks Goes Live with its Ratings

Abe rates its booksellers by number of red stars.

Abe rates its booksellers by number of red stars.


By Michael Stillman

Abebooks finally went live with its Bookseller Rating system last month, and we have heard two reactions from the dealers: so what, and this represents a knife in the heart. There was, theoretically, one other response -- we love it. We say "theoretically" as that response was not a realistic possibility. Booksellers are a tough audience, and besides which, we all tend to express our displeasure vociferously when we are wronged, but say little when we are righted. It's a shortcoming of human nature, but we are almost all guilty.

Most booksellers, as best we can tell, have taken a ho-hum attitude, and this must be to Abe's relief. When the plan for a rating system was originally mentioned a year ago, there was much trepidation among the sellers. Rating systems in use by sites like eBay and Amazon allow customers to post comments, which means a seller can be saddled with ratings that reflect some problem on the part of the customer, shipping service, or site, rather than the seller himself. The customer may have it out for the dealer for some totally unrelated reason, but his negative, maybe even slanderous comments, still stand posted for the world to see. Who wants to take a chance with a seller when some customer claims he's a cheat? It's safer to go elsewhere rather than take a chance.

The result was that when Abe decided to base it's rating strictly on fulfillment rates, much of the booksellers' fear disappeared. Instead of a subjective, possibly grossly unfair rating, the sellers' ratings would be based strictly on a mathematical formula. And, with the percentages used for the stars, most sellers achieve either a four or five (the best) star rating. That is probably reasonable, since most dealers do their job fairly well.

The shortcoming of this system is it really doesn't tell customers very much. Fulfillment percentage probably isn't the major concern on people's minds when they buy from a new vendor. Ethical considerations are more likely the concern. Is this seller honest, will he overcharge my credit card, is the book as described, will shipment be timely, will a refund be made if I return the book -- these are the types of issues that are most likely on buyers' minds, though fulfillment rates aren't unimportant. The major issues really aren't addressed by this rating system.

This leads to the problem that sellers who do not like the ratings have expressed. The ratings seem to say more than they do. All that is shown is "Bookseller Rating" and the number of stars. Sure, if you click on "Bookseller Rating" you will get a complete explanation of the system, that it refers only to "completion rate," or orders minus returns and cancellations. Five stars means 95%+ completion, four 85%-94%, three 70%-84%, two 60%-69%, and one 0%-59%. But, how many people click on this link to read the explanation? People are rushed and generally don't like reading lots of explanations. Many people will undoubtedly look at the ratings, assume they somehow measure a bookseller's integrity, and draw conclusions from them that don't necessarily follow.

Rare Book Monthly

  • Swann, June 12: Lot 3:Thomas McKenney and James Hall, History of the Indian Tribes of North America, 1848-1854. Estimate $3,000 to $4,000. Swann, June 12: Lot 3:Thomas McKenney and James Hall, History of the Indian Tribes of North America, 1848-1854. Estimate $3,000 to $4,000.
    Swann, June 12: Lot 3:
    Thomas McKenney and James Hall, History of the Indian Tribes of North America, 1848-1854. Estimate $3,000 to $4,000.
    Swann, June 12: Lot 3:
    Thomas McKenney and James Hall, History of the Indian Tribes of North America, 1848-1854. Estimate $3,000 to $4,000.
    Swann, June 12: Lot 8:
    Invoice to the Town of Boston for advertising pre-revolutionary content in the Boston Post Boy, manuscript document, Boston, July 1768. Estimate $5,000 to $7,500.
    Swann, June 12: Lot 13:
    Clairac and Nicola, L'Ingenieur de Campagne; or, Field
    Swann, June 12: Lot 81:
    Journals of Major Robert Rogers . . . of the Several Excursions he Made . . . upon the Continent of North America, London, 1765. Estimate $4,000 to $6,000.
    Swann, June 12: Lot 99:
    Photograph albums and papers from the family of W.G. Fargo, photo albums containing 442 photographs, 1865-88. Estimate $3,000 to $4,000.
    Swann, June 12: Lot 112:
    Isaac Leeser, Discourses on the Jewish Religion, 10 volumes, Philadelphia: Sherman & Co., 1866-1868. Estimate $6,000 to $9,000.
    Swann, June 12: Lot 176:
    Frederick Douglass, Narrative of the Life of Frederick Douglass, an American Slave, Boston, 1845. Estimate $4,000 to $6,000.
    Swann, June 12: Lot 190:
    Thomas Hariot, Admiranda narratio fida tamen, de commodis et incolarum ritibus Virginiae, 1590. Estimate $25,000 to $35,000.
    Swann, June 12: Lot 200:
    Correspondence of a regimental cavalry commander in Wyoming and Utah, July 1865 to February 1866. Estimate $4,000 to $6,000.
    Swann, June 12: Lot 226:
    Maturino Gilberti, Vocabulario en lengua de Mechuacan / Aqui comienca el vocabulario en la lengua Castellana y Mechuacana, 1559. Estimate $8,000 to $12,000.
  • Sotheby'sBibliothèque Jacques Dauchez - Autour de Dubuffet
5-19 June
Sotheby'sBibliothèque Jacques Dauchez - Autour de Dubuffet
5-19 June
    Sotheby's
    Bibliothèque Jacques Dauchez - Autour de Dubuffet
    5-19 June
    Sotheby's
    Bibliothèque Jacques Dauchez - Autour de Dubuffet
    5-19 June
    Sotheby’s, June 5-19: Bissière, Roger. Cantique à notre frère soleil de saint François. 1954. 1,000 - 1,500 EUR
    Sotheby’s, June 5-19: Céline, Louis-Ferdinand. La vie & l’œuvre de Philippe Ignace Semmelweis. 1924. Rare édition originale, avec envoi. Joint : La Quinine en thérapeutique, 1925. 4,000 - 6,000 EUR
    Sotheby’s, June 5-19: Céline, Louis-Ferdinand. Mort à crédit. 1936. Édition originale. Bel exemplaire sur Hollande. 2,500 - 3,500 EUR
    Sotheby's
    Bibliothèque Jacques Dauchez - Autour de Dubuffet
    5-19 June
    Sotheby’s, June 5-19: Chillida, Eduardo ─ Emil Cioran. Face aux instants. 1985. Un des 100 exemplaires sur Arches. Eau-forte signée. 600 - 800 EUR
    Sotheby’s, June 5-19: Dubuffet, Jean. Ler dla canpane. L’Art Brut, 1948. Édition originale. 3,000 - 5,000 EUR
    Sotheby’s, June 5-19: Dubuffet, Jean. L'Herne Jean Dubuffet. 1973. Un des 100 exemplaires du tirage de luxe avec une sérigraphie originale en couleurs. 1,000 - 1,500 EUR
  • Gros & DelettrezLivres & Manuscrits ArméniensJeudi 12 juin 2025Paris, Francis Gros & DelettrezLivres & Manuscrits ArméniensJeudi 12 juin 2025Paris, Francis
    Gros & Delettrez
    Livres & Manuscrits Arméniens
    Jeudi 12 juin 2025
    Paris, Francis
    Gros & Delettrez
    Livres & Manuscrits Arméniens
    Jeudi 12 juin 2025
    Paris, Francis
    Gros & Delettrez, June 12: BIBLE, Venise 1733, reliure arménienne
    Gros & Delettrez, June 12: CHARAKNOTS, manuscrit XVIIe-XVIIIe siècle
    Gros & Delettrez, June 12: CHARAKNOTS, manuscrit daté 1606, reliure arménienne
    Gros & Delettrez, June 12: CHARAKNOTS, manuscrit début XVIIIe siècle, reliure arménienne
    Gros & Delettrez, June 12: CHARAKNOTS, Amsterdam 1664
    Gros & Delettrez, June 12: CHARAKNOTS, Amsterdam 1702, reliure arménienne
    Gros & Delettrez, June 12: DICTIONNAIRE arménien, manuscrit XVIIe-XVIIIe siècle.
    Gros & Delettrez, June 12: EVANGILE, manuscrit 1735-1737, reliure arménienne
    Gros & Delettrez, June 12: LIVRE DE PRIERES, Grégoire de Narek, manuscrit
    Gros & Delettrez, June 12: GEOGRAPHIE, Ghoukas INDJIDJIAN, Venise 1802-1806
    Gros & Delettrez, June 12: MANUSCRIT THEOLOGIQUE, XVIe-XVIIe siècle
    Gros & Delettrez, June 12: MASHTOTS, manuscrit XVIIIe-XIXe siècle, reliure arménienne
    Gros & Delettrez, June 12: LETTRE ENCYCLIQUE, manuscrit XIXe siècle
    Gros & Delettrez, June 12: NOUVEAU TESTAMENT, Amsterdam 1668, reliure arménienne
  • Rose City Book & Paper FairJune 14-15, 20251000 NE Multnomah, PortlandROSECITYBOOKFAIR.COM Rose City Book & Paper FairJune 14-15, 20251000 NE Multnomah, PortlandROSECITYBOOKFAIR.COM
    Rose City Book & Paper Fair
    June 14-15, 2025
    1000 NE Multnomah, Portland
    ROSECITYBOOKFAIR.COM
    Rose City Book & Paper Fair
    June 14-15, 2025
    1000 NE Multnomah, Portland
    ROSECITYBOOKFAIR.COM

Article Search

Archived Articles